Titlu Job: Technical Support Consultant
A fantastic opportunity with a well-established web hosting company with a positive growth and expansion plan. We are looking for people with enthusiasm and strong knowledge of IT to join our Technical Support Department. The main request of this position is to solve the problems that customers encounter when using our service, quickly and effectively, providing a quality level of service. There will be a lot of “out of the box thinking”, planning, documenting and diagramming infrastructure , problem resolution and solid methodical troubleshooting of various systems, including OS, software or network related issues.
Ideal candidate:
- degree in Computer Science combined with relevant experience (1-5 years)
- good command of English (speaking and writing)
- strong technical and problem solving skills
- good communication and interpersonal skills, positive Can-do attitude
- analysis and resolution of assigned incidents/task, willing to work overtime when necessary
- programming experience, particularly with automation and debugging of services
- installation and configuration of operating systems and applications; data migration; correct functionalities and update:
• Microsoft Windows Server 2000, 2003, 2008
• Exchange 2000, 2003, 2007
• IIS, Sharepoint
• MS SQL server 2000, 2003, 2005
• Sun Solaris 8,9,10
• Redhat Linux 3,4,5, FreeBSD, CentOS 4., 5.1 and other Linux types.
• Apache, MySQL, PHP, SSH, HTTP, DNS, FrontPage,etc
• Network fundamentals, routing, TCP/IP, Network Security, Load balancing, Firewall knowledge, and Data backup strategies.
• Common Mail Server apps: Sendmail, Exim, Qmail, VPopmail
• OpenSSH daemon and client
• cPanel/WHM.
• Generating and managing SSL certificates using openssl
• Administrative Scripting and automation (VBScript, PERL)
- available to work a shift system (weekdays, week-ends, 24/7 on-call rotation)
Responsabilities:
- answer emails and calls in a positive and friendly manner, utilize our support ticketing system
- quickly identify problems that need to be solve
- ensure all queries created are resolved to the satisfaction of the customer
- make sure the customers can use the services by providing tuition and self-help instructions
- create a record of each customer problem and administer the process
- work with customers to develop and meet security policies
- configure and troubleshoot network configuration
- deploy, configure and troubleshoot firewalls and switches
- support new package services releases
- assist in evaluation of new security and networking products
- ensure customer uptime through precise monitoring implementation, good chance management and incorporation of best practices
- finding resolutions to problems and analyzing problem sets that require intermediate comprehension of relationship between multifaceted Internet programs, protocols and assortment of operating systems.
- investigate and resolve escalated technical issues occurred
- monitor the hosting infrastructure and investigate any issues that arise.
- monitor data centre environments.
- maintenance of dedicated server stock and deployment.
- identify the hardware and software needed to provide solutions to problems
- provide day-to-day facilities maintenance
- participate in team meetings, providing input and suggestions to further increase productivity.
- constantly improve personal knowledge required to deliver a high level of technical competency.
We offer:
- career opportunity with a lot of growth & learning potential
- competitive salary and benefit package
- relocation package for non-Brasov residents
- professional trainings (technical and soft skills)
- the opportunity to work with the latest technologies on the market
- a development process that allows everybody to participate and share ideas
- professional working environment.
DESCRIEREA COMPANIEI:
www.inregistrare-domenii.ro
