Titlu Job: Application Support

Lateral is a company that delivers design and technology with passion for clients on 3 continents (North America, Europe and Asia). We are a team of over 90 talented professionals located in 4 offices (California, Oradea, Targu-Mures & Cluj-Napoca). As part of our team, you will have the opportunity to work with world-class talent on unique interactive projects. Responsibilities Provides primary support for customers/ end-users via phone and email, in respect of agreed SLAs; Provides basic troubleshooting steps, gathers relevant data from users in order to route the issues to the responsible workgroups; Researches hardware and software problems for end users by applying standard procedures and best practices; Among others, the following items will be supported: o Most common browsers o Android and iOS devices support o Networking/ Connectivity (Exchange, AD, Wi-Fi, etc.) o VPN Connectivity o Windows Environment o Hardware such as Laptops, Desktops, Peripherals, Phones, Tablets, etc. * Provides users with updates as requested and documents them in the service ticket. * Based on routing documents, routes and/or escalates more complex requests to the appropriate support workgroup providing case documentation and significant information regarding performed steps. Experience, Qualifications, Skills and Technologies University studies, preferable in IT 1-2 years’ experience in technical support via phone (call-center model) 1-2 years’ experience working with Microsoft operating systems and applications Work experience with website support Experience to train end-users via phone on how to work with hardware and software systems Experience in supporting mobile devices (Android, iOS phones and tables) Hardware knowledge including laptops, desktops and servers Excellent skills of written and verbal communication in English What we offer: * Amazing Team * Flexible schedule, but highly disciplined and self-managed * Significant growth opportunities * Performance-based bonuses * Marriage and new baby bonus * Yearly offsite trips Apply below and tell us who you are and what you’ve done. Let your previous experience speak for you. We look forward to getting to know you!

---