Titlu Job: Junior Help Desk Officer - banking sector

Team & Role: Junior Help Desk Officer - banking sector

Location: Bucharest

Level: 0 – 1 years’ experience 

Responsibilities: 

·  Provides timely and effective first level advice and support to incoming requests and incident reports;

·  Responds to inquiries for assistance;

·  Installs hardware and software according to the procedures;

 ·  Follows the daily operations procedures;

·  Helps maintain the computing equipment inventory;

 ·  Assists with maintenance of directory services and user accounts;

·  Creates, modify or delete users based on in-place procedures;

·  Diagnoses, repairs and/or follows up the service process for faulty end-user equipment. 

Requirements: 

·  Hardware experience (PC, Printers, Scanners, Deskphones, Smartphones, Tablets, Videoprojectors, Switch, Routers, Videoconference Systems);

·  MS Windows XP,7 and 8;

·  MS Server 2008- 2012 – basic knowledge;

·  MS Office (Word, Excel, Outlook) - advanced knowledge;

·  Microsoft Active Directory, DNS, DHCP, Exchange general knowledge, SCCM;

·  Networking concepts;

·  English: advanced level;

·  Excellent communication skills;

·  Support services aptitudes;

·  At least 1 year experience;

·  Cat B driver license considered an advantage;

·  University degree in related field considered an advantage. 

Benefits: 

· Interesting salary conditions;

· Undetermined period of contract;

· Career plan (professional, academic and financial);

· Medical insurance;

· Official trainings and certifications;

· English, French, soft skills trainings;

· Financial products trainings;

· Lunch tickets;

· Yearly professional evaluation;

· Financial benefits based in the company partnerships;

· Professional and friendly working environment;

· Professional infrastructure;

· Join a multinational team. 

Company description: 

Vauban is a great independent Romanian Group with more than 10 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +360 consultants, +100 clients, having locations in Romania and France. Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure). Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support. 

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