Titlu Job: Help Desk Specialist

We are an award-winning, independent, design & technology company with excellent clients and exciting work under our belts tucked on top of our brightly colored smiles.With nearly 150 people spread across our offices in New York, San Francisco, Oradea, Cluj, and Mures we work across design and technology, bringing more purpose, authenticity, and delight to the world.

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Experience, Qualifications, Skills, and Technologies:

  • Proven working experience in providing help desk support
  • Excellent English and French, Spanish or German written and verbal communication skills
  • Strong client-facing and communication skills
  • Customer service orientationAdvanced troubleshooting and multi-tasking skills
  • Working knowledge of help desk software, databases and remote control is a plus
  • Experience with JitBit is a plus

Responsibilities:


  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
What we offer:

  • The chance to work with the coolest people on Earth
  • The bliss to sit alongside special people who will make you want #foreverMonday
  • Significant growth opportunitiesSome money every month
  • Through a combination of hard work, luck, and coffee we have managed to create one of the most desired companies in Romania. 
This is your chance to get in!You can see who we are and what we do at www.lateral-inc.com and, if you’re interested, we’d very much like to talk to you.