Titlu Job: Support Level 2 with French

Team & Role: Support Level 2 with French

Location: Bucharest

Level: 1 - 5 years’ experience 

Responsibilities: 

L2 Support Analyst with French  

Your mission: Providing L2 Technical Support to internal Clients 

Your Role in a Nutshell: 

·  Opening, monitoring and closing of tickets for each request received;  

·  Provides feedback to the client on the opening and closure of the request and if necessary processing time; 

·  Participates in production monitoring committees;  

·  Maintains up-to-date documentation, mailing lists and application contacts; 

·  Transfers cases to L3 if unable to solve incoming issues; 

·  Offers support to the team leaders/ team coordinators in implementing the action plans for improving service.   

Requirements:  

A little about you: 

·  Fluent in English and French; 

·  Positive attitude and a cooperative person; 

Very good communication skills both written and oral; 

·  Work experience in support functions;  

·  Very good attention to details.  

Company description: 

Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France. Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure). Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

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