Titlu Job: Core And Packet Network Service Engineer
1. Job Description
Responsible for advanced handling of customer service requests within the area
of Core and Packet with full responsibility for lead-time and quality
He/she takes responsibility that WLA objectives that are being meet according to
defined fault priority level
Communicate with sub-contractors/partners/customers as well as with various
internal units and stakeholders
Analyze, isolate and solve complex fault issues as well as contribute to corrective
actions
2. Competence
Core and Packet high knowledge.
Documented several years of experience from advanced service and/or
maintenance within the requested competence areas
Advanced knowledge in MSC (APT/APZ), HLR (APT/APZ), IOG, MGW, GGSN,
SGSN.
True customer mindset
Excellent quality mind set
Good communication skills.
Experience of working in a global multicultural environment
Excellent in written and verbal communication skills in English language is a
prerequisite.
Strong analytical and organizational skills
Ability to work independently and in a team environment
Ability to work under strong pressure related to scale of business impact
Open-minded as well as highly service-minded with the ability to motivate people
Take initiatives and make decisions
2.1 Detailed technical competences
In the area of Access and Transport there are three distinct domains covered:
• Core
• Packet
Should have experience equivalent to Level 3 or above according to the Ericsson
Career Model.
An Ericsson MS Service Engineer should be assessed to B or higher on all the
products listed below.
2.1.1 Products and services
MSC (APT/APZ)
HLR (APT/APZ)
IOG
MGW
GGSN
SGSN
OSS RC
Resolution
2.2 Task
Manages networks and nodes within the core domain of our customers 2.5G & 3G
networks (switching including MSC, MSC-Server,MGW, VOIP, ITP, STP, TSP
platform, IMS etc.)
- Is responsible for performing periodic routines for keeping the 2+3G networks in
a healthy state.
- To achieve maximum efficiency automates (where possible) “daily routine”
activities.
- Is responsible for Fault handling and correcting them by investigating faults
handed in through Trouble Tickets and system events/alarms. Major task is to
restore E2E GSM & UMTS service functionality.
- Is always ahead of unwanted network behavior (capacity, performance,
reliability).
- Participates in project activities, implementing / adapting (new) UMTS E2E
service functionalities.
- On regular base covering the 7x24 Call-out responsibility
- Verifies and implements procedural improvements and changes and provides
input on structural improvements in processes- and work instructions.
- Verifies and implements in close contact with Configuration department network
configuration changes.
- Transfers knowledge in a structured way to direct- and NMC colleagues.
3 Qualification
Bachelor of science in Electrical Engineering, Computer Information Systems, or
equivalent with minimum of 1 to 5 years of work experience.
- Proven skills and experience in managed Customer Network environment(s)
- Team player
- Shares knowledge
- Flexible attitude, and an “operator” sense of urgency
- Specific Multi Customer AXE 2G&3G knowledge and generic Ericsson Core -
Network knowledge both on (Wireline & Wireless) Telecom Networks
- Proven capability in analytical troubleshooting
- Stress resistant
- Strong communicator both in Dutch and English
- Participate in Call-out service (24/7)
- Quick learner
Please apply at http://www.senior.ro/?content=adauga-cv-personal , stating the name of the position you are applying for.
