Titlu Job: German Escalated Hardware Support Specialist
normal">Responsibilities:Reportingto the Office Escalated Support Team leader, the Escalated Support Specialistwill provide support to German speaking customers, fieldengineers and business partners engineers for escalated issues, There is astrong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level ofcustomer satisfaction. Close liaison with the Next Level technicalEscalation team, engineering groups and in country technical support staff isthe norm. The role calls for a highly motivated person with strong technicalknowledge and excellent customers skills.Skills &Knowledge Essential:Symbol">· font-family:"Calibri",sans-serif">Fluency in English and GermanSymbol">· font-family:"Calibri",sans-serif">Minimum of normal">1 year working in supportingelectro-mechanical devicesSymbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Skill and competency at providingprofessional technical telephone support.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Experienced at troubleshooting known/unknowntechnical queries.Attributes:Symbol">· font-family:"Calibri",sans-serif">Strongly self-motivated to learn new skillsto fulfill basic position requirements, to become expert in the position overan extended period of time, and toprogress within the organization.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to be self-aware and conscientious ofmeeting all personal, team, & organization metric targets.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Excellent team player with a committedapproach to teamwork and customer responsibilities.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to maintain and project a helpful andcourteous attitude in any circumstances.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Highly resilient under pressure and adaptableto unforeseen work demands.Educationand Experience:Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">A-Level Education / Leaving Certificate orequivalent.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Relevant Technical qualifications.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">A strong aptitude and interest in developingdetailed printer hardware knowledge to a Specialist level. Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to communicate in English and Germanwith complete accuracy and clarity, both verbal and written.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to control interactions with customersusing persuasion and influencing skills.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to work under pressure and dealpositively with difficult situations.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Aptitude for understanding andtroubleshooting technical problems.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Able to convey sensitivity and a positiveapproach to customer needs.Symbol;mso-bidi-font-family:Symbol">· font-family:"Calibri",sans-serif">Can demonstrate effective interactive skillsand ability to work as part of a team.EN-GB">DK Global Recruitmentfont-family:"Calibri",sans-serif;mso-fareast-language:EN-GB"> is amultilingual recruitment agency, based in Dublin, Ireland. We specialize infinding European language-speaking jobs for job seekers in many Europeancountries. With years of experience in the multilingual BPO sector.EN-GB">Our clientsfont-family:"Calibri",sans-serif;mso-fareast-language:EN-GB"> arehighly-reputed companies with constant growth in the international market andwe are pleased to find good employees for them. Thus, you should not hesitateto contact us regarding any kind of queries you have, related to jobs andcareer advice.EN-GB">Why choose Recruitment AgencyEN-GB">: You are given extra support in preparing for interviews / You can askfor your application feedback anytime via email or phone / All our services tojob seekers are free of charge / We also offer bonus scheme to candidates.EN-GB">Note:"Calibri",sans-serif;mso-fareast-language:EN-GB"> Applying to this jobadvertisement would be considered as GDPR consent given to DK GlobalRecruitment. We may share your profile details directly with the hiring companyfor the initial screening of your profile suitability and duplicate check.
