Titlu Job: Support Engineer for Platforms

For the Technical Support Centre Romania, Microsoft is looking for a Support Engineer for Platforms (both junior and senior positions) located in Bucharest. Start Date ASAP. The centre will provide advanced technical services and support for Microsoft's customers across Europe, especially Germany. JOB PROFILE - Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers; - Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support; - Build customer and partner loyalty through customer orientation, responsiveness and accountability; - Work in an international environment and collaborate with your team to provide high-level support; REQUIREMENTS Key Success Criteria: - Ability to delight customers (Passion for customers), contribution to team customer satisfaction goals - Excellent Team player, Realize personal accountability within team - Match to the Knowledge, Skills and Experience profile mentioned below Essential Experience - Confirmed support experience in an IT environment - Strong technical and analytical troubleshooting skills - Communication skills in international environment; Fluency in English; 2nd language competency in German Technical / Functional Skills Depending on your level of seniority at least two of following criteria are mandatory: - Design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise - Knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr). - Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc). - Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates) - Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc. JOB HIGHLIGHTS - In-depth training - Exposure to Microsoft technologies - Access to emerging products and technologies - Developing a level of product knowledge well above the average system administrator - Life insurance and medical program - Employee Stock Purchase Plan - Bonus according to performance - Employee software discounts - Lunch vouchers - Mobile phone and laptop - Competitive salary package - Relocation package Interested in this opportunity? Please submit your English application, salary expectation and earliest possible entry date. Only selected candidates will be contacted.

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